Please note that we are not Japan Railways Group; we are an agency.
Once our partner in Japan confirms the reservation, we will receive your Exchange Order paper from them and keep it in the Tokyo offices until you collect it. Alternatively, we will gladly send your boarding passes to your hotel in Japan.
And then you can use the exchange order paper and passport to show when you redeem the actual Japan Rail Pass Book at any JR main station or at an airport in Japan (Narita, Haneda, Kansai, New Chitose).