First, you need to present a PDF voucher at our Tokyo office, where you will receive the Exchange Order Paper from our partner. If you selected delivery options, our partner will arrange delivery of your Exchange Order paper to your hotel or accommodation, as requested. Once you receive the exchange order Paper, you can present it with your passport to redeem the actual Japan Rail Pass Book at any JR main station or at an airport in Japan (Narita, Haneda, Kansai, New Chitose).