To ensure a smooth boarding process, passengers whose passports do not contain a Radio Frequency Identification (RFID) chip or encounter issues during passport scanning should follow these steps:
Arrive Early: Allow extra time at the station to address any issues that may arise during ticket collection or identity verification. We highly recommend that you arrive at the departure station an hour before departure.
Collect Your Physical Train Tickets: Visit the station counter to collect your physical train tickets using your PDF voucher and passport. The voucher can be printed or displayed on your mobile device.
Carry Alternative Identification: If your passport scanning fails, station staff may request additional verification documents. Bring a printed copy or picture of your old passport and any other government-issued ID for backup.
While some stations may allow boarding with just your passport or ID card, passengers with non-RFID passports must ensure their documents are suitable for verification in China. Always check the specific requirements of your departure station in advance to avoid delays.