If you’ve booked a ticket with China Railways with us and need to cancel it, here’s how the process works:
1. Check the Cancellation Policy
Cancellation is possible according to the terms stated in our website's cancellation policy. Reviewing this policy to understand the refund conditions and any applicable fees is important.
2. Log in to Your Account
Visit the website and log in to your account. Navigate to your customer profile to find all your booking details.
3. Review Cancellation and Refund Details
You can select the booking you'd like to cancel to view the specific cancellation policy and the corresponding refund amount.
4. Cancel Your Booking
You can find the booking you no longer want to travel within your customer profile by clicking the Cancel button. This allows you to manage cancellations directly and conveniently.
Note: Refund amounts depend on the cancellation policy and the time of cancellation.