On top of the website, enter your origin and destination. Start typing the name of the places and select the right one from the list. Then pick a travel date, return date (or choose one way), and the number of passengers in your group. Now click the green 'Find Tickets' button. Important: always click on 'Find tickets' after you have changed the date/departure/destination.
The next page will contain all the available trips sorted by departure time, departure point, and means of transport.
- The list of operators available.
- The trip schedule. Please remember that the schedules are for reference, and Asian operators can often depart earlier or be late.
- Departure and arrival stations. Click on the station name to see it on the map.
- Customer ratings for the trips. Click on them and read them to make an informed decision.
- The class of transport.
- The ticket price. If child tickets are available, we will also show the child price.
- Additional information about the trip. We recommend reading through it to make an informed decision. Often, this section addresses common questions you might have about a specific trip.
Additional tags for the trip. Here you can see whether the trip is refundable and whether it is confirmed instantly.
Pick the trip that fits you most and click 'Buy ticket'.After a short moment, a window opens that lets you select whether to book another trip or check out.
If you want to pick a seat, some operators support this function. It is free of charge. If you don't pick a seat, our system will automatically select the best available seat for you.
Enter your correct contact details so we can reach you. Please do not forget your country code and make sure you use the right telephone number - we may send an SMS reminder to you in case there is an emergency. We will not send any advertising or contact you unless it is important and related to your travel.Then you have to enter the passengers' names. If you travel by train or plane, you must also enter your passport number and gender. If you enter the wrong gender, you can expect to be refused boarding the train. State Railways of Thailand is very strict about this, and they do have a few ladies-only rail cars. Also, in a VIP compartment, they would not allow a man to join the compartment with a woman if they did not book it together. If you entered the wrong gender, contact us before you book.
To make train travel easier, if the trip you selected is already fully booked, let us know which alternatives are acceptable to you. The better option you select here, the easier and quicker it is to get your tickets.
Then you have to select the pickup point for your train tickets. If you are in Bangkok at any time before your trip, or if you depart from Bangkok, please select our offices at Chatuchak Station as your pick-up point. If you wish to depart from other stations, you can select the option of picking up your boarding passes at the parcel room inside these stations. It is an easy and convenient way, but it can't be done if your trip is short. The shipping option needs to be booked some days in advance so we can ensure you receive the shipment on time. Please note that once you have picked up the tickets or we have handed them over to the shipping company, we cannot issue refunds or changes. Once they are in your hands, it is your own responsibility to contact the railways and deal with them directly.
Then you can decide if you want peace of mind and get insurance for your journey. There are different options available.
Now you have to agree on the Terms & Conditions, confirm that you agree to the cancellation policy, and that you have chosen the correct departure day and time. Please double-check this again! By clicking the box, you legally agree to the policies.
If you expect that you need special attention from our support team, please click the 'First-Class Support' box. It will help you to solve problems more quickly if they occur.
If you are not 100% sure that you will really travel on the day you selected, you can choose the 'Flexible Date' option. We will change your ticket without any questions asked or additional cost, but availability is subject to change. If you need a last-minute change and the new train or ferry is already fully booked, we can not help.The final step is the payment. Choose a credit card or PayPal as a payment gateway. Enter your credit card details and push pay. Please note that you might need the OTP code for credit card payments. This might not work if you travel abroad and your phone can not connect.
After your payment is successful, you will immediately receive an email from us. If you do not see it, please check your spam folder. If you really, really didn't get anything from us, then something probably went wrong with the booking, and you have to start over. Don't worry, our system does not allow double-booking within 30 minutes for the same person on the same trip.