We can only reach you if you registered with the correct email address. In the best case, we will get a notification, and if the mistake is so obvious, like gnail instead of gmail, hottmail.com, or petre instead of peter, we might notice it, correct it, and send you your payment confirmation and vouchers.
If we can't determine your correct email address, we'll try to reach you by SMS. Please ensure you have entered a valid number with the proper country code.
If you have not been notified that our mail to you bounced back, please get in touch with us via the support form. You can enter the wrong email and the booking number, but please ensure you send us the correct email in the text.
You can also use our incorrect email form to send us purchase details. The more information we receive, the easier it will be to find your ticket. Transaction details from your bank and the last four digits of the card can help, too.