Refund eligibility depends on the operator's policies and the specific terms of your booking.
To check if your booking qualifies for a refund:
1. Review the cancellation and refund policy outlined in your booking confirmation.
2. Check if your request falls within the allowed time frame for cancellations or refunds.
If your booking is eligible for a refund, you can request it in your profile on the website without contacting our customer support team.
Depending on your payment method, it may take up to 24 hours for a refund to be initiated for self-cancelation requests. If the cancellation succeeds, the booking status will change from Confirmed to Refunded.
If you have any issues with the cancellation or see no option to request a refund, but the policy allows it, please reply to the booking confirmation with screenshots. We will review your request and help you process the refund according to the terms.