We understand how frustrating a canceled trip can be. Refund eligibility depends on the operator and the circumstances of the cancellation. Here’s how it works:
• Some operators will process refunds directly. You must contact them with your booking details for assistance in such cases.
• Other operators require us to handle the refund process on your behalf. To proceed, we’ll need the following:
- A cancellation notification or official confirmation from the carrier
- A photo of the closed station (if applicable) clearly showing the date or the timestamp
- Any other supporting documents that provide evidence of the situation
Once we get the information you need, our team will work with the operator to process your refund as quickly as possible.
We can process refunds for canceled trips after receiving them from the operators. Depending on their policies, it may take a few minutes to a few months.